Bikeep General
Privacy Policy

Bikeep OÜ
Terms & Conditions
For use of data and data processing

1. Terms

1.1. Data is any data that allow the identification of a person, any data that the person has disclosed to Bikeep OÜ (hereinafter Bikeep) or the person’s or other person’s data that are in the possession of Bikeep, including Personal data. Data may include identification and categorization, concerning contact information, service contracts and other transactions, habits and preferences reflecting and data collected under the law or data that is collected under the procedure for use of data and data processing.

1.2. Personal data is any information relating to an identified or identifiable natural person („data subject“). Personal data is the name of a physical person and the person´s identification (name, personal identification code, date of birth), identity document, contact information (address, e-mail, telephone number), location data, an online identifier, IP-address and other personal information that has become known to the Bikeep in relation to the provision and performance of the service.

1.3. Processing of personal data is any operation performed on personal data, including the collection, recording, organization, storage, alteration, disclosure, granting access to personal data, consultation and retrieval, use of personal data, communication, cross-usage, combination, closure, erasure or destruction of personal data or several of the aforementioned operations, regardless of the manner in which the operations are carried out or the means used.

1.4. Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

1.5. Controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.6. Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.

1.7. A data subject is a person whose personal data is processed.

1.8. A third person is a natural or legal person, public authority, agency or body other than the Data subject, Controller, Processor and persons who, under the direct authority of the Controller or Processor, are authorized to process personal data.

1.9. Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which the person, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to the person.

2. Processing of personal data with the consent of data subject

2.1. Personal data shall be processed with the consent of the data subject in accordance with the Personal Data Protection Act of the Republic of Estonia and the EU General Data Protection Regulation (GDPR) Article 6, unless otherwise provided by the applicable law.

2.2. The data subject shall be entitled to take the consent back at any time, informing the Controller by e-mail to, whereas the Controller shall terminate the processing of personal data of the data subject as soon as possible.

2.3. The data subject gives a clear consent to the Controller to process its personal data in accordance with the principles and purpose of this procedure. The consent with the information about the principles and purposes of processing personal data is given by the data subject separately on the Bikeep website or any other information system provided to the use of the data subject by Bikeep.

2.4. The Bikeep processes the data as a Controller and the Processors are any legal person providing services to Bikeep.

2.5. As the Controller Bikeep shall provide the Processor with mandatory instructions for processing personal data and shall be responsible for the Processor’s compliance with the personal data processing requirements or responsible for establishing such compliance.

2.6. The Processor may delegate the task of processing personal data to another person only with the written consent of the Controller, provided that this does not exceed the limits of the authority of the Processor.

2.7 Bikeep service is not available for use by persons under the age of 13 without the consent of by the holder of parental responsibility over the child.

3. Principles and purpose of processing personal data

3.1. The purposes of processing personal data are:
3.1.1. Identification of the person;
3.1.2. In order to comply with the obligations taken and offering services in front of the person;
3.1.3. In order to improve services;
3.1.4. In order to send reminders about parking (mobile Push, SMS, e-mail)
3.1.5. Asking for feedback;
3.1.6. Fulfillment of the obligations provided by law or implementation of the permitted uses of the law.

3.2. Controller nor the Processor shall not transfer, rent or otherwise give personal data to third parties, unless clearly requested so by the person.

3.3. When processing personal data, the Controller and the Processor will follow the principles in the Personal Data Protection Act of the Republic of Estonia and the EU General Data Protection Regulation, including the principle of minimal processing.

3.4. Bikeep works with third persons to whom Bikeep shall be also forwarding data, including Personal Data, in the context of and for the purposes of cooperation. Such persons may be accounting firms, audit firms, IT-partners or providers of postal services, etc. authorities and organizations with which Bikeep cooperates, provided the Bikeep authorizes its use of data to the minimum extent necessary; ensuring that data security is at least the same level as of Bikeep itself.

4. The obligations of Bikeep

4.1. Bikeep will process the data only according to the law.

4.2. Bikeep ensures the protection of personal data through taking all kinds of organizational, physical and IT security measures and through strict confidentiality and security rules. Bikeep confirms that all necessary measures have been taken to protect personal data. The processing of personal data is limited to the minimum required for the purposes of the processing of personal data.

4.3. All provisions which are related to the relations between Bikeep and the Processor and which are not stated herein are either agreed separately between Bikeep and the Processor or regulated in the General terms and conditions of Bikeep Contracts.

4.4. Bikeep is liable for compliance with the requirements of the Personal Data Protection Act of the Republic of Estonia and the EU General Data Protection Regulation.

5. Protection of the rights of the data subject

5.1. The data subject has the right to access personal data held about him/her by Bikeep and to receive further information on processing his/her personal data.

5.2. The data subject has the right to submit complaints regarding the processing of his/her personal data at any time, including requiring the termination of the processing of personal data concerning him/her, the termination of the disclosure or the granting of access to personal data and / or the deletion, correction or destruction of the data collected.

5.3. The data subject has the right to obtain from Bikeep restriction of processing where one of the following applies:
5.3.1. the accuracy of the personal data is contested by the data subject, for a period enabling the Controller to verify the accuracy of the personal data;
5.3.2. the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
5.3.3. the Controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims;
5.3.4. the data subject has objected to processing pursuant to GDPR Article 21(1) pending the verification whether the legitimate grounds of the Controller override those of the data subject.

5.4. The data subject shall have the right to receive any personal data concerning the person, which the person has provided to the Controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another Controller without hindrance from the controller to which the personal data have been provided.

5.5. The data subject shall have the right to request the erasure of personal data concerning him/her or her without undue delay and the Controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
5.5.1. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
5.5.2. the data subject withdraws consent on which the processing is based according to point 2.1 and where there is no other legal ground for the processing;
5.5.3. the data subject objects to the processing and there are no overriding legitimate grounds for the processing;
5.5.4. the personal data have been unlawfully processed;
5.5.5. the personal data has to be erased for compliance with a legal obligation in applicable law to which the controller is subject.

5.6. If the data subject has used the right of restriction of processing, Bikeep has the right to retain the data but not process the data.

5.7. Bikeep shall communicate any rectification or erasure of personal data or restriction of processing carried out in accordance with GDPR Article 16, Article 17(1) and Article 18 to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. Bikeep shall inform the data subject about those recipients if the data subject requests it.

5.8. If the data subject finds that Bikeep has violated his/her rights in the processing of personal data or if he/she wishes to delete his/her data, he/she has the right to appeal to Bikeep for the termination or deletion of the violation.

5.9. The data subject has the right at any time to seek the protection of his/her rights from the Estonian Data Protection Inspectorate or the court.

6. Video surveillance

6.1 Bikeep might use video cameras for the protection of assets (Bikeep and of user´s assets) at the Bikeep station locations.

6.2 How Bikeep uses video material

  • Legal basis for the use of cameras – legitimate interest
  • Brief description of the monitoring system – stationary, digital, with magnification.
  • Who has access to the recordings – only an authorized Bikeep employee
  • How long the recordings are stored – recordings are stored for 1 month
  • Tracking time – around the clock
  • Tracking type – by recording and viewing