Bikes parked at a green co-branded Bikeep smart bike parking station
Insight· 3 min read

A local retailer offer can fill a bike station

Installing a bike station doesn't guarantee anyone uses it. Adoption takes a campaign.

One of the simplest we've heard comes from Locky Dock in Auckland. It cost one scoop of ice cream.

How did one ice cream offer fill a station?

Locky Dock partnered with an ice cream shop across the road from one of its Auckland charging stations. Kirsten Corson, CEO of Locky Dock, explains how it worked.

"Visit the ice cream shop across the road and say 'Locky Dock' and they will give you your second scoop of ice cream for free. Really simple. Put that out on social media on a Saturday, and our dock was most definitely full with bikes." Kirsten Corson, CEO, Locky Dock

Why does it work for everyone involved?

Each side gets something it wants, which is why the offer costs so little and works so well.

  • The retailer gets new customers through the door, for the price of a second scoop.
  • Riders get a reason to try the station for the first time, and a nice afternoon.
  • The operator gets usage, plus usage data to show the council and advertisers.

The first visit is the hard one. Once riders know the station works, they come back without the ice cream.

What offers could you adapt?

Almost any business within sight of a station can run a version of this.

  • A café offering a free coffee upgrade to anyone who parks
  • A bike shop offering a free safety check on launch day
  • A supermarket loyalty bonus for customers who arrive by bike
  • A cinema or pool discount for members who ride
  • A lunchtime launch event with local businesses around the station

How do you keep it simple?

One offer, one station, one weekend. It should be simple enough to explain in one sentence.

Pick a retailer in sight of the station. Across the road beats around the corner.

Post it where locals already look. That means community social pages, the council's channels and the retailer's own followers.

Then measure. Compare sessions on the offer day with a normal weekend. Every Bikeep station logs its sessions on the Bikeep platform, so the comparison takes minutes.

Why is adoption part of the operator's job?

A station that sits empty makes a weak case for the next site. A full one makes a strong case.

Retailer partnerships also strengthen the triple win behind advertising-funded bike parking. Local businesses see the station bringing them customers, which helps when you pitch the next location.

We made the same argument in bike parking adoption takes a campaign, not just a station. The site matters too, and the nodes of daily life are where stations fill most easily.

Frequently asked questions

How do you get people to use a new bike station?

Give them a reason to try it once. A simple offer from a nearby shop, posted where locals look, can fill a station on a single weekend.

What makes a good retailer partner?

A business in sight of the station, with customers who might arrive by bike. Cafés, ice cream shops, bike shops and supermarkets all fit.

How do you know the campaign worked?

Compare the sessions on the offer day with a normal weekend. Bikeep stations log every session, so the numbers are there.