Frequently asked questions

For station owner

How much does it cost?

Every project is different. Therefore, ask quotation from our sales team (info@bikeep.com)

Why doesn’t cyclist pay for the parking instead of me?

Our usual response depends on the type of customer:

  • Business owner – by giving it free you generate more revenue from new customers and refer to the study HERE
  • Municipality/university – You will get more cyclist out there if the bike parking is easy and secure – study to say why it’s good for you HERE

What is needed from me to install the Bikeep station?

Customer only needs to provide power cable at the location of installation. If that is not possible we would install a solar panel to power the station.

Do the racks work properly in the harsh weather conditions?

They work perfectly in winter and hot summer. Picture HERE

Can we change the location of the station after instalment?

Bikeep stations are modular you can add docks later, and if needed also change the location. For more flexibility, ground installation plates are advised. Picture HERE.

What if the station breaks down?

In the unlikely case of a breakdown: we will see the problem on our servers and we will restart the station remotely.

Can you make Bikeep station with my brand colors?

Yes, Bikeep smart bike racks have custom coloring as an option. Picture HERE

How much room do they take?

Depending on layout:

  • Straight – 300 inches (8100 mm) for 10 dock station – drawings inch mm
  • 2 side – 200 inches (5000 mm) for 10 dock station – drawings inch mm
  • Zigzag – 240 inches (6000 mm) for 10 dock station – drawings inch mm

What is the electricity consumption for the stations?

A regular 10-piece bike station consumes around 10W every hour.

Where can I find more technical information?

You can find more information by clicking HERE.

For cyclists

How can I use Smart Bike Racks?

There are three options how to use the racks:

  • Open it up with phone call
  • Use RFID/NFC/Swipe card
  • Use mobile application

What happens if the phone battery dies?

There is a hotline number written on the station information board, you need to borrow someone else’s phone to call to hotline and answer some security questions to confirm the identity.

Does the rack allow all types of bikes to park?

Yes, you can park all types of bicycles to Bikeep station. Example photo HERE, basically you can park anything in Bikeep station that has a loop from where the bar can go through.

Do the racks work properly in the harsh weather conditions?

They work perfectly in winter and hot summer. Picture HERE

Smart commercial bike rack in 3 simple drawings

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1. Arrive 

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2. Choose available spot with:

Phone call
RFID/NFC card
Mobile app

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3. Lock your bike up

Frame and a wheel are locked securely with industrial grade galvanized steel bar.

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